🌍 International Shipping Policy

Thank you for shopping with us! We proudly ship to South Sudan and aim to provide a smooth and reliable international delivery experience. Please read our international shipping policy carefully before placing your order.

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1. Order Processing

1.1 Processing Time

• All orders are processed immediately after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Order Verification

To ensure accuracy and security, all orders undergo:

• Payment confirmation

• Stock verification

• Quality inspection (especially for electronics and fragile items)

• Address validation

If additional information is required, our team will contact you before shipping.

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2. International Shipping & Delivery Time

We ship to South Sudan  using trusted international courier partners.

2.1 Standard International Shipping

• Estimated delivery: 7–10 business days 

2.2 Express International Shipping

• Estimated delivery: 2–4 business days
  

2.3 Important Notes

• Delivery times are estimates and not guaranteed.

• Customs clearance, country regulations, and courier delays may extend delivery times.
  

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3. International Shipping Costs

Shipping fees depend on:

• Destination country

• Weight and dimensions of the package

• Selected shipping method

Shipping charges will be calculated and displayed at checkout before payment.

Tip: Heavier items such as car accessories and electronics may result in higher international shipping costs.

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4. Customs, Duties & Taxes

4.1 Customer Responsibility

All international shipments may be subject to:

• Import duties

• Customs taxes

• Brokerage fees

• Value-added tax (VAT)

• Country-specific import restrictions

4.2 Customs Delays

• Customs inspections may delay delivery beyond our estimated timeframes.

• We are not responsible for customs-related delays

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5. Packaging & Handling

We take special care to package items securely:

• Electronics: padded boxes, anti-shock protection

• Car accessories: reinforced packaging, bubble wrap

• Cosmetics: spill-proof sealed packaging

Fragile and high-value items receive extra protective materials to reduce risk during international transit.

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6. Order Tracking

6.1 Tracking Information

Once your order has shipped, you will receive:

• A confirmation email

• A tracking number

• A link to monitor your package’s progress

6.2 Tracking Delays

Tracking updates may be delayed until the parcel reaches the destination country.

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7. Lost, Damaged, or Missing Packages

7.1 Damaged Packages

If your item arrives damaged:

• Notify us within 48 hours

• Provide photos or video evidence
  We will offer replacement, refund, or store credit based on the situation.

7.2 Lost or Stolen Packages

If your package is lost in transit:

• We will investigate with the courier

• We may issue a replacement or refund depending on the courier’s resolution

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10. Items with Shipping Restrictions

Some products may not be eligible for international shipping due to:

• Battery regulations (especially lithium batteries in electronics or car accessories)

• Hazardous materials (certain cosmetics)

• Country-specific banned items

If a product cannot be shipped to your country, we will notify you before processing the order.

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11. Contact Us

If you have questions regarding international shipping, fees, delivery times, or order tracking, contact our support team:

Email: ordermindubai@gmail.com
Phone: +211923067566
Support Hours: 24/7
Live Chat: WhatsApp