We want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to ensure a transparent and smooth experience. Please read the guidelines carefully before making a return request.

---

1. General Return Conditions

1.1 Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The request must be made within the specified return window (see section 2).

• The item must be unused, undamaged, and in original condition.

• All original packaging, manuals, warranty cards, accessories, and free gifts must be returned.

• Proof of purchase (order ID, invoice, or receipt) must be provided.

1.2 Condition of the Item

Returns may be rejected if:

• The product shows signs of use or wear.

• Packaging is missing or significantly damaged.

• Accessories or parts are missing.

• The item was installed (for car accessories) or opened (for cosmetics).

1.3 Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 24–48 hours of delivery.

• Provide photos or videos as evidence.

• We will arrange a replacement, repair, or full refund depending on availability.

---

2. Category-Specific Return Windows

2.1 Electronics

Examples: headphones, chargers, smart devices, accessories

• Return window: 7 days from delivery

• Must be unused and in original condition

• Manufacturer warranties apply where available

• Devices that show signs of tampering or software modification are not eligible

2.2 Car Accessories

Examples: seat covers, LED lights, car electronics, cleaning tools

• Return window: 7 days from delivery

• Must be unused and not installed

• Installed products cannot be returned unless proven defective

• Damage caused by improper installation is not covered

2.3 Cosmetics & Beauty Products

Examples: makeup, skincare, perfumes

• Return window: 3 days from delivery

• Must be unopened, unused, and sealed

• Due to hygiene standards, opened cosmetics cannot be returned unless damaged on arrival

• Fragrances must be sealed and unused

---

3. Non-Returnable Items

The following items are not eligible for return:

• Opened cosmetic products

• Installed car electronics or accessories

• Consumables such as cleaning wipes or polish already opened

• Clearance, promotional, or final-sale items (if marked as such)

• Products damaged due to customer misuse or neglect

---

4. Return Procedure

4.1 Steps to Make a Return Request

1. Contact customer support via email, phone, or live chat.

2. Provide your order ID and a clear explanation of the issue.

3. Attach photos or videos showing:

   • Product condition

   • Packaging

   • Defect (if applicable)

4. Our support team will review your request within 24–48 hours.

5. If approved, you will receive return instructions or a shipping label.

4.2 Return Shipping

• If the item is damaged, defective, or incorrect:
  We cover all return shipping costs.

• For “change of mind” or non-defective returns:
  The customer is responsible for return shipping fees.

4.3 Return Pickup or Drop-off

Drop it at the shop.

---

5. Inspection & Approval Process

5.1 Inspection

After the returned item reaches our facility, it undergoes inspection to verify:

• Product authenticity and serial numbers

• Condition (unused, undamaged)

• Completeness of packaging and accessories

• Validity of the reported issue

5.2 Approval or Rejection

• If the item meets all return criteria → Approved

• If the item fails inspection → Rejected

Rejected returns can be sent back to the customer upon request (shipping charged to customer).

---

6. Refund Policy

6.1 Refund Methods

Refunds will be issued via:

• store credits 

6.2 Refund Timeline

• Once return is approved, refunds are processed within 3–7 business days.
  

6.3 Partial Refunds

Partial refunds may be issued if:

• The product shows minimal signs of use

• Accessories or packaging are missing

• Improper handling is observed

You will be notified before any partial refund is issued.

---

7. Replacement & Exchange Policy

7.1 Eligibility

Replacements/exchanges are available for:

• Defective items

• Incorrect products delivered

• Damaged products (reported within 24–48 hours)

7.2 Out-of-Stock Situations

If the replacement product is unavailable:

• You may choose a full refund, store credit, or exchange for another product.

---

8. Warranty Claims (Electronics Only)

8.1 Manufacturer Warranty

For products covered under manufacturer warranty:

• Warranty duration and coverage depend on the brand

• Customer must provide proof of purchase

• Repairs or replacements are handled per manufacturer policies

8.2 Warranty Exclusions

• Physical damage

• Water damage

• Unauthorized repairs or modifications

• Malfunction caused by improper usage

---

9. Contact Information

For returns, refunds, or replacements, contact our support team:

Email: (ordermindubai@gmail.com)
Phone: (+211923067566)
Live Chat: Available on the website (yes via WhatsApp)
Support Hours: (24/7)